At Value Engine & Gearbox, we are committed to providing you with high-quality engines and gearboxes and a smooth, transparent customer experience. We understand that sometimes a return may be necessary. This Refund and Returns Policy outlines the process and conditions for returning products purchased from our website, https://valueengineandgearbox.com/.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• Authorization Required: All returns must be authorized in advance by Value Engine & Gearbox. Do not ship any product back to us without first obtaining a Return Merchandise Authorization (RMA) number.
• Timeframe: You must contact us to initiate a return within [15 days] calendar days from the date of delivery. Returns initiated after this period will not be accepted.
• Product Condition: The engine or gearbox must be in its original, unused, and uninstalled condition. It must not have been disassembled, modified, or damaged in any way. All original packaging, labels, and protective coatings must be intact and returned with the product.
• Proof of Purchase: A valid receipt or order number is required to process any return.

Important Note on Compatibility: We strongly recommend that you verify the compatibility of any part with your specific vehicle before making a purchase. Value Engine & Gearbox is not responsible for returns due to customer errors, such as ordering the wrong part for your vehicle. Please use the vehicle information on our product pages or contact our sales team at sales@valueengineandgearbox.com for assistance if you are unsure.

2. Non-Returnable Items

For safety and quality assurance reasons, the following items are non-returnable:

• Any engine or gearbox that has been installed, run, or used in any way.
• Electrical components that have been installed or plugged in.
• Products that have been damaged due to improper installation, misuse, neglect, or accidents.
• Products returned without an RMA number or outside of the specified return window.
• Special order or custom-built items.

3. How to Initiate a Return

To start the return process, please follow these steps:

• Contact Us: Send an email to our customer service team at sales@valueengineandgearbox.com.
• Provide Information: In your email, include your full name, order number, the part you wish to return, and the reason for the return. Please provide as much detail as possible, including photos if the item was damaged in transit.
• Receive RMA Number: If your return is approved, our customer service team will issue you a Return Merchandise Authorization (RMA) number and the return shipping address.
• Ship the Product: Clearly mark the RMA number on the outside of the shipping package. You are responsible for securely packaging the product to prevent damage during transit. We recommend using the original packaging if possible.

4. Shipping Costs for Returns

• Return Shipping: The customer is responsible for all costs associated with returning the product to us, including shipping fees and any customs or duties for international returns.
• Damaged or Incorrect Items: If you received a damaged or incorrect item, please contact us immediately. We will arrange for a return at our expense and will either send you a replacement or issue a full refund.

5. Restocking Fee

A restocking fee of [10%] of the purchase price will be applied to all eligible returns. This fee covers the cost of inspection, restocking, and re-testing of the returned part. The restocking fee will be deducted from your refund.

6. Refund Process

Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria outlined in this policy.

• Inspection Period: Please allow [5-7 working days] business days for your return to be processed and inspected from the date it is delivered to our facility.
• Issuing the Refund: If the return is approved, a refund will be issued to your original method of payment. The refund amount will be the purchase price minus the restocking fee and any original shipping charges.
• Refund Timeline: Please note that it may take additional time for the refund to appear in your account, depending on your bank or credit card issuer’s processing times.

7. Warranty Claims

This policy covers returns for change of mind or incorrect orders. For issues related to defects in materials or workmanship covered under our product warranty, please refer to our separate Warranty Policy. Warranty claims follow a different procedure and do not typically require the product to be returned in an unused condition.

8. Contact Us

If you have any questions about our Refund and Returns Policy, please do not hesitate to contact our dedicated customer service team:

Email: sales@valueengineandgearbox.com